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Welcome! Check out this site for resources on getting started as a Personal Owner.

If you're looking to dig deeper, below, you'll find our regularly updated FAQ and forums. There, you can pose a question to the community or submit an idea for a product feature. We're all ears! If you have an issue that you believe is specific to your Personal account, let us know. Submit a request or email us at support@personal.com. We'll respond as quickly as we can!


Support at Personal

Katie Apr 14 Frequently Asked Questions / Security

What is the Heartbleed bug?

This is a flaw in the Secure Socket Layer (SSL) encryption software used by more than two thirds of internet websites that was discovered in the second week of April 2014.

What is SSL?

SSL encrypts all of your vault data when it moves from browser to server to prevent eavesdropping by third parties and is one of the many safeguards we use at Personal to protect your vault.

Did Heartbleed affect Personal and, if so, have you patched it?

Yes and yes. We patched it early on April 9, 2014. 

What should I do now?

Out of an abundance of caution, we recommend that you change your Personal password. In addition, after confirming that other sites you use have addressed the problem, you should change your password for those services and update them in Personal. 

How do I know if a site has fixed the problem?

An easy way to check is to use this tool: http://filippo.io/Heartbleed/


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